Delivering Bad News Examples
Delivering bad news can be dangerous if it angers the reader so much that they are motivated to fight back. If youre not careful with what you say that message can be used as evidence in a court case that when read by a judge or jury could compromise your position. Sample Crisis Communication Plan Template Awesome 3 Crisis Munication Plan Templates Doc Pdf Communications Plan Communication Plan Template How To Plan But while we want to learn from the best theres a lot to learn from the worst too. . You can lower the risk of being litigated against by following the general principles given below when delivering. If that statistic is anything to go by most companies are delivering poor customer service and have significant room for improvement. Well look at five bad customer service examples and what you can learn from them.